DGFT Operationalises
‘COVID-19 Helpdesk' for International Trade Issues
[MoC&I
Press Release/26.04.2021]
Department of Commerce, Government of India and
Directorate General of Foreign Trade (DGFT) have undertaken to monitor the status
of exports and imports, and difficulties being faced by trade stakeholders in view
of the surge of COVID-19 cases. DGFT has accordingly operationalised
a ‘COVID-19 Helpdesk' to support and seek suitable resolutions to issues arising
in respect of International Trade.
This 'COVID-19
Helpdesk' would look into issues relating to Department of Commerce/DGFT, Import
and Export Licensing Issues, Customs clearance delays and complexities arising thereon,
Import/Export documentation issues, Banking matters etc. Helpdesk would also collect
and collate trade related issues concerning other Ministries/Departments/Agencies
of Central Government and State Governments and will co-ordinate to seek their support
and provide possible resolution(s).
All stakeholders, particularly the Exporters and
Importers, may submit information on the DGFT website and submit information relating
to their issues on which support is required using the following steps-
i.
Navigate to the DGFT Website
(https://dgft.gov.in) 
Services 
DGFT 
Helpdesk Service
ii.
‘Create New Request’ and select
the Category as ‘Covid-19'
iii.
Select the suitable sub-category,
enter the other relevant details and submit.
Alternatively, One can send their issues to email
id: dgftedi@nic.in with the subject header: Covid-19 Helpdesk or call at Toll Free
No 1800-111-550
The status of resolutions and feedback may be tracked
using the Status tracker under the DGFT Helpdesk Services. Email and SMS would also
be sent as and when the status of these tickets are updated.