E-filing of Excise and Service Tax Returns –
Instructions from DG (Systems)
[CBEC Circular No. 956 dated 28th September
2011]
Sub.: Procedure for electronic filing of Central Excise and Service Tax
returns and for electronic payment of excise duty and service tax.
Attention is
invited to Circular No. 919 / 09 / 2010 - CX dated 23rd March 2010
prescribing the procedure for electronic filing of Central Excise and Service
Tax returns and payment of Central Excise duty and Service Tax by all the assessees who had paid Central Excise duty and Service Tax
of Rs. 10 Lakh or more (including payment by utilisation of Cenvat credit) in
the previous financial year. Attention
is also invited to Notifications No. 21/2011-Central Excise(NT)
& 22/2011-Central Excise (NT) both dated 14.09.2011 and No. 43/2011-ST
dated 25.08.2011 prescribing mandatory electronic filing of Central Excise and
Service Tax returns
2. DG (Systems) has prepared comprehensive
instructions outlining the procedure for electronic filing of Central Excise
duty and Service Tax returns and electronic payment of taxes under ACES. The same
is annexed. The said instructions outline the registration process for new assessees, existing assessees,
non–assessees and for Large Taxpayers Unit assessees, steps for preparing and filing of return, use of
XML Schema for filing dealer’s return, procedure for obtaining
acknowledgement of e-filed return, procedure for e-payment etc. It is requested
to sensitize the concerned officers as well as the trade and industry regarding
the said instructions.
3. As a large number of taxpayers would be
required to file Central Excise and Service Tax return electronically, it is
requested that the trade and industry may be provided all assistance so as to
help them in adopting the new procedure.
4. Field formations and trade/industry/service
provider may also be informed suitably.
Annexure
Procedure for Electronic filing of
Central Excise and Service Tax returns and Electronic Payment of Taxes
In continuation of its efforts for
trade facilitation, CBEC has rolled-out a new centralized, web-based and
workflow-based software application called Automation of Central Excise and
Service Tax (ACES) in all 104 Commissionerates of
Central Excise, service Tax and large Tax Payer Units (LTUs) as on 23rd
December, 2009. ACES is a Mission Mode project (MMP) of the Govt. of India
under the national e-governance plan and it aims at improving tax-payer
services, transparency, accountability and efficiency in the indirect tax
administration in India. This application has replaced the current applications
of SERMON, SACER, and SAPS used in Central Excise and Service Tax for capturing
returns and registration details of the assessees.
II. Modules
The ACES application has interface for:
·
Central
Excise Assessees
·
Service
Tax Assessees
·
Central
Excise Departmental Officers and
·
Service
Tax Departmental Officers.
It has automated the major processes of
Central Excise and Service Tax - registration, returns, accounting, refunds,
dispute resolution, audit, provisional assessment, exports, claims, intimations
and permissions. It is divided into the following modules:
1. Access
Control of Users (ACL)
2. Registration
(REGN): Registration of assessees of Central Excise
& Service Tax including on-line amendment.
3. Returns
(RET): Electronic filing of Central Excise & Service Tax Returns
4. CLI:
Electronic filing of claims, intimations and permissions by assessees
and their processing by the departmental officers
5. Refund
(REF): Electronic filing of Refund Claims and their processing
6. Provisional
Assessment (PRA): Electronic filing of request for provisional assessment and
its processing by the departmental officers.
7. Assessee Running Account
8. Dispute
Settlement Resolution (DSR): Show Cause Notices, Personal Hearing Memos,
Adjudication Orders, Appellate and related processes.
9. Audit
Module
10. Export
Module for processing export related documents
III. Benefits to the Assessees
1. Reduce
Physical Interface with the Department
2. Save
Time
3. Reduce
Paper Work
4. Online
Registration and Amendment of Registration Details
5. Electronic
filing of all documents such as applications for registration, returns [On-line
and off-line downloadable versions of ER 1,2,3,4,5,,6,7,8,Dealer Return, and
ST3], claims, permissions and intimations; provisional assessment request,
export-related documents, refund request
6. System-generated
E-Acknowledgement
7. Online
tracking of the status of selected documents
8. Online
view facility to see selected documents
9. Internal
messaging system on business-related matters
IV. Registration
Process
To transact business on ACES a user has
to first register himself/herself with ACES through a process called
“Registration with ACES”, This registration is not a
statutory registration as envisaged in Acts/Rules governing Central Excise and
Service Tax but helps the application in recognizing the bonafide
users. Described below are steps for taking registration by a new assessee, existing assessee, non-assessee and a Large Tax Payer Unit (LTU).
(a) New Assessee
1. The
user needs to log onto the system, through internet at http://www.aces.gov.in
2. He/she
chooses the Central Excise/Service Tax button from the panel appearing on the
top of the webpage.
3. Clicks
the button “New Users Click here to Register with ACES” in the Log-in screen
that appears after clicking Central Excise/Service Tax button.
4. Fills
in and submits the form “Registration with ACES”, by furnishing a self-chosen
user ID and e-mail ID. User ID, once chosen is final and cannot be changed by
the assessee in future.
5. The
system will check for availability of the chosen User ID and then generate a
password and send it by e-mail, mentioned by him/her in the Form.
6. ACES
provides assistance of ”Know your location code‟ for choosing correct jurisdictional
office.
7. The user then re-logs-in and proceeds with
the statutory registration with Central Excise/Service Tax, by filling-in the
appropriate Form namely A-1, A-2 or ST-1 etc. by clicking the “Reg” link in the Menu bar that appears on the top of the
screen. It is mandatory to use the PAN allotted to the business entity to be
registered. If the applicant has applied for PAN, he can be issued a temporary
registration number and after obtaining PAN, he should amend the registration
form online and insert the PAN, after which a new PAN-based registration number
will be issued to the assessee. For security reasons,
the password should be changed immediately.
8. The system instantaneously generates an
acknowledgement number after which the registration request goes to the
jurisdictional Superintendent, in case of Service Tax, and to the Assistant or
Deputy Commissioner (AC/DC), in case of Central Excise. If the department needs
any clarification, the registration applications can be sent back by the
department to the applicants. Similarly, before registration certificate is
issued, the applicant can also withdraw his/her application. Depending on the
instructions in force, Service Tax assessees are
required to submit certain documents along with a signed copy of the
registration application to the department for verification. After
verification, the Superintendent of Service Tax issues the Registration
Certificate. However, in case of request for centralized registration, the
Commissioner of Service Tax approves the registration. In either case, if the
requisite documents are not received within a period of 15 days, the
registration application will be rejected by the department as incomplete.
After the approval for issuance of a Registration Certificate is given by the
competent authority, a message to this effect is sent to the assessees electronically. In case of Central Excise, the
Registration Certificate is issued by the AC/DC, after due processing, and a
message to this effect is sent to the assessees
electronically. Thereafter, the range Officer carries out physical verification
of the declared premises and verifies the documents. A message regarding
physical verification is sent electronically. The assessee
can view and take a print-out of this.
9. Depending on the option chosen by the assessee, the signed copy of the RC can be sent by post or
can be collected by assessee in person.
10. While submitting registration form, if the assessee makes a mistake in choosing a wrong jurisdiction (Commissionerate/Division/ Range), ACES provides a facility
to the Superintendent (in case of Service Tax) and to the AC/DC (in case of
Central Excise) to forward the application to the correct jurisdictional
officer to issue registration and a message to this effect is sent to the assessee for information.
11. The registration number will be same as the
current 15-digit format with minor change such as:
For-PAN
based Assessees
1-10
digits – PAN of the Assessee
11-12
digits–EM (Excise Manufacturer), ED (Excise Dealer), SD (Service Tax)
13-15–Systems
generated alphanumeric serial number
For
non-PAN based assessees
1-4
digits TEMP
5-10
Systems generated alpha numeric number
11-12
EM (Excise Manufacturer) or ED (Excise Dealer), SD (Service Tax)
13-15–Systems
generated alphanumeric serial number
(b) Existing
Assessee
1. The existing assessees
will not have to take fresh registrations. They will have to only register with
the ACES application. This can be done in the following manner:
ACES
application will automatically send mails to the e-mail IDs of the assessee, as available in the existing registration data
base, indicating a TPIN number, and password. The mail will contain a hyperlink
to the website.
Assessee
clicks on the hyperlink and is taken to ACES application
Assessee
submits the form after filling the requisite information including the password
provided in the e-mail, a new User ID and new password. User ID, once chosen is
final and cannot be changed by the assessee in
future.
On
successful registration with ACES, the assessee can
transact business through ACES.
2. Existing assessees
should note that they should register with ACES by following the procedure at
(1) above and they should not register with ACES through the direct method,
meant for new assessees, as discussed under (a)
above. They should also not fill-in registration forms again as it will lead to
allotment of new registration numbers by the system.
3. Assessees should
ensure that their contact details in the department‟s
registration data base are updated to include their valid and current e-mail ids, otherwise they will not receive any such mail. Those assessees who have not yet furnished their email IDs to the
department or even after furnishing the ID have not received the TPIN mail from
ACES are advised to contact the jurisdictional Range Officers or LTU Client Executives
and furnish their email IDs in writing. The officer will thereafter incorporate
the email ID in the ACES registration database of the assessee
and arrange to send the TPIN mail to the assessee‟s
email ID.
(c) Non-Assessee
1. This category of registration is given in
ACES to any individual, firm or company which requires to transact with the
Central Excise or Service Tax Department, though not an assessee
such as (a) merchant exporter, (b) co-noticee, (c)
refund applicant, (d) persons who have failed to obtain CE/ST registration as
required under the law and against whom the Department has initiated
proceedings and (e) persons who are required to tender any payment under CE/ST
Act /Rules. The Non-assessees are not required to
file any tax returns.
2. Where such persons desire to seek non-assessee registration they follow same steps as in case of
new assessee except that while choosing the
registration form in step (vii) they have to choose and fill in the Non-assessee form.
3. In case the assessee
is taking such registration for claiming any refund or rebate it is mandatory
to furnish his/her valid PAN.
4. A Non-assessee
registration can also be done by the designated officer of the Commissionerate, on behalf of the non-assessee.
(d) Large
Tax Payer Unit (LTU) Assessee/Client
1. The consent form will have to be submitted
manually by the New LTU assessees to the
jurisdictional LTU office which will be processed off line
2. The approved consent form will be uploaded by
the competent officer of the Group LTU (GLTU) into ACES
3. Any new unit of an existing LTU, which
applies for registration with ACES will be
automatically attached with the LTU Commissionerate
based upon PAN details in the registration form
4. As soon as the new or existing unit is
attached with the LTU Commissionerate, a suitable
intimation will be automatically sent by the ACES to the existing
jurisdictional Commissionerate and the pending items
of work will be transferred to the LTU Commissionerate
5. For existing LTU assessees,
the process of registration is same as explained in Sub Para (b) above.
IMPORTANT:
i. The user ID once selected will be
permanent and cannot be changed. However, it is desirable to frequently
change passwords
ii. The User ID should be of 6-12 alphanumeric
characters, no special character such as !@#$%*&(
)+ or spaces except underscore „-„ shall be allowed.
iii. New assessee
seeking registrations in Central Excise and Service Tax will also submit to the
jurisdictional Range officer, a printout of the application form submitted
online duly signed by the authorized signatory along with required documents.
iv. Assessees
should note that the e-mail ID is furnished to the department in writing, and
they will be responsible for all communications to and from this email ID.
Currently, ACES provides for communication to one email ID only. After
registration with the ACES, assessees, on their own,
can modify their registration details online, including their e-mail ID.
v. In the interest of security and data
protection, assessees are advised to change their
passwords regularly and not to share it with unauthorized persons. In case of
any dispute, the person whose user ID and Password has been used to access the
application will be held liable for the action and any other consequences.
V. E-filing of Returns
The
assesses can electronically file statutory returns of Central Excise and
Service Tax by choosing one of the two facilities being offered by the
department at present: (a) they can file it online, or (b) download the
off-line return utilities which can be filled-in off-line and uploaded to the
system through the internet.
a. Steps for preparing and filing returns
(i) Returns can be prepared and filed on line by
selecting the „File Return‟ option
under RET module after logging into the ACES.
(ii) All validations are thrown up during the
preparation of the return in this mode and the status of the return filed using
the online mode is instantaneously shown by ACES.
(iii) Returns
can also be prepared and filed off-line. Assessee
downloads the Offline return preparation utility available at
http://www.aces.gov.in (Under Download)
(iv) Prepares
the return offline using this utility. The return preparation utility contains
preliminary validations which are thrown up by the utility from time to time.
(v) Assessee logs in
using the User ID and password.
(vi) Selects
RET from the main menu and uploads the return. Instructions for using the
offline utilities are given in detail in the Help section, under „Download‟ link and assessees
are advised to follow them.
(vii) Returns uploaded through this procedure are
validated by the ACES before acceptance into the system which may take up to
one business day. Assessee can track the status of
the return by selecting the appropriate option in the RET sub menu. The status
will appear as “uploaded” meaning under process by ACES, “Filed” meaning
successfully accepted by the system or “Rejected” meaning the ACES has rejected
the return due to validation error. The rejected returns can be resubmitted
after corrections.
(viii) Once the Central Excise returns are filed
online in ACES or uploaded to the system using the off-line utility, the same
cannot be modified or cancelled by the assessee. The
Service Tax returns, however, can be modified once as per rules up to 90 days
from the date of filing the initial return.
(ix) Self-assessed CE returns, after scrutiny by the
competent officer, may result into modification. Both the “Original” and the “Reviewed” return can be viewed by the assessee online.
b. Template Upload for Dealer Return
In
order to make the e-filing of dealer return easy, particularly when some
dealers have to enter huge data, a facility has been provided in the online
version of the dealer return to use a template in excel format, which they can
download, fill and upload by using „upload XLS functionality‟ in the
return. After validating the data, the system will populate it in the return in
the relevant sections.
c. Using XML Schema for filing Central Excise
Return ( ER 1) and Dealer Return
Currently,
the ACES Application allows on-line filing of Quarterly Returns by the
Registered Dealers accessing the site www.aces.gov.in by using the excel
utility. Some assesses who use their own software application in their offices
find the process of manual entry of data in the excel format of Returns as a
time consuming and avoidable exercise. A new feature of XML schema has been
introduced. Using the schema, assessees, after making
necessary modifications in their own software application, can generate their
returns from their application. Below mentioned steps elaborate the process to
prepare, validate and upload the Dealer‟s
Return.
Steps
to prepare the XML
Step
1: ACES application accepts the return in XML format. Prepare the Dealer return
XML and validate it against the schema ACES_DLR.xsd provided.
Step 2: Login to the ACES application and upload the XML for
processing. XML will be again validated against same XSD again before
processing.
XML
File only will be considered valid if it satisfies the requirements of the
schema (predefined XSD) with which it has been associated. These requirements
typically include such constraints as:
Elements
and attributes that must/may be included, and their permitted structure
The
structure as specified by regular expression syntax
Similar
facilities are available for ER 1 returns.
Instructions
for using the schema are given in detail in the Help section, under „Download‟ link. Assessees
are advised to follow them.
d. Filing of Returns and other documents
through the ACES Certified Facilitation Centres (CFCs)
CBEC
has entered into MOUs with the Institute of Chartered Accountants of India
(ICAI), Institute of Cost and Works Accountants of India (ICWAI) and the
Institute of Company Secretaries of India (ICSI) for setting up ACES Certified
Facilitation Centers (CFCs). Based on this, several
CFCs have been set up across India, details of which are available under the
CFC link in ACES website (http://aces.gov.in/CFC.jsp)These CFCs provide a host
of services to the assessees such as digitization of
paper documents like returns etc. and uploading the same to ACES on payment of
charges, upper limit of which has been prescribed in the MOUs and available in
the website, mentioned above. For this purpose, assessees
are required to write to the department authorizing one of the CFCs, from the
approved list, to work in ACES on their behalf. They have to furnish the name
and other details of the CFCs, including the registration No issued by the
ICAI/ICWAI etc. At any given time, one assessee can
authorize one CFC, while one CFC can provide services to more than one assessee throughout India. In case the assessee
wants to withdraw the authorization, it can do so by intimating the department.
However, an assessee will be held liable for all
actions of omission or commission of the CFC, during the period they are
authorized by him/her to work in ACES.
e. Validation of the entries made while filling
return
1. At the time of making entry in the electronic
format of the relevant return, the software does some preliminary validation
for ensuring correctness of data, either concurrently or at the time of saving
/ submitting the return. This validation process is automated. The user is
prompted by the application software to correct the particulars entered
wherever required. In respect of certain entries, although the application
alerts the assessee about any entry found erroneous
or inconsistent, as per the automated validation process, the assessee is still allowed to proceed further to complete
data entry of the return and finally submit it electronically. But in some
cases the assessees are not allowed to proceed
further unless the error indicated is corrected.
2. A return filed electronically is subject to
automatic verification process by the application and defective returns are
marked to the departmental officer for review and correction. While reviewing
the return the officer may seek some clarification from the assessee,
call for some information, records or documents which should be furnished by
the assessee. In case of review and correction of
returns by the departmental officers, assesses will receive a message from the
application and they can log in to the application to view the reviewed returns
online.
3. Returns, captured
off-line using the Downloadable utility and uploaded later on, are further
subjected to certain validation checks. Processing of uploaded returns, using
the off-line versions, is done at the end of one business day and the status
can be viewed by the assessees under the “VIEW
STATUS” link under “RET” module. Status is described as “UPLOADED”, “FILED” or
“REJECTED” and they denote as follows:
·
UPLOADED denotes that return is
uploaded and under processing (assessees are advised
to view the status after the end of a business day).
·
FILED denotes that uploaded return is
accepted by system.
·
REJECTED denotes that return is
rejected due to errors. (The assessees are required
to correct the return and upload it again.)
4. There is no provision in ACES application to
allow assessees to make corrections in the Central
Excise returns filed by them. Once the return is accepted by the system as
successfully “filed”, no modification can be made by the assessee.
However, if the return is rejected, the assessee can
correct the errors and upload it again. The assessees
are, therefore, advised to take utmost care while filing the returns. However,
in case of Service tax, the assessee can revise the
return within a period of 90 days from the date of filing their original
return.
f. Acknowledgement of E-Filing of the return
In
the case of a Central Excise or Service Tax return filed on-line, ACES
application software acknowledges it by displaying an Acknowledgement message.
A unique document reference number is generated which consists of a 15-digit
registration number of the assessee, name of the
return filed, the period for which return is filed etc. This is also
automatically communicated to the email id of the assessee
by the application. In the case of an uploaded Central Excise return, using
offline utility, similar acknowledgement is generated and sent after the
acceptance of the return by the system as a valid return i.e. when the status
changes to “FILED”.
g. Class of Assessees
for whom e-filing of returns is mandatory with effect from 1st October, 2011:
1. In terms of Notification Nos
21 & 22 /2011-Central Excise (N.T.) dated the 14th September, 2011, all
Central Excise assesses are mandatorily required to electronically file returns
namely ER 1,2,3,4,5,6,7, and 8, Similarly, in terms of Notification No 43/2011-
Service Tax dated. 25th August, 2011 all the Service Tax assesses are required
to electronically file ST 3 returns mandatorily.
2. The earlier facility of e-filing on the
website (http://exciseandservicetax.nic.in), as provided in the CBEC Circular
No.791/24/2004-CX. Dated 1.6.2004 is no more available and the assessees are required to file their returns online or by
uploading the downloadable off-line return utilities to the new ACES website
(http://www.aces.gov.in). Data structure for writing programmes to cull out the
required return data (currently available for ER 1, ER 2 and Dealer return)
from the assessee’s computers in XML format has also
been provided. For complete details and instructions, assessees
can visit the aforesaid website. Assessees who are
required to or opted to file returns electronically but are unable to file
electronically, for any technical difficulty in filing the returns, on account
of difficulties at the department’s end viz. server/application is down or due
to some defect in the software, should submit a soft copy of their return in CD
along with a hard copy of the return prepared using the latest version of the
offline utility and duly signed by the authorized person. This facility will be
available only on the last day on which the return is to be filed. If the last
day is a holiday then it can be submitted on the next working day. However, if
the difficulty is on account of any defect on assessee’s
end, this facility will not be available to the assesses.
h. e-payment
1. In terms of Notification No 04/2010-Central
Excise (N.T.) dated the 19th February, 2010, an assessee,
who has paid total duty of rupees ten lakhs or more including the amount of
duty paid by utilization of CENVAT credit in the preceding financial year, is
required to deposit the duty electronically through internet banking under
sub-rule (1) of Rule 8 of the Central Excise Rules, 2002.
2. Similarly, in terms of Notification No.
01/2010 – Service Tax dated the 19th February, 2010, an assessee
who has paid a total Service Tax of rupees ten lakhs or more including the
amount paid by utilization of CENVAT credit, in the preceding financial year,
is required to deposit the service Tax liable to be paid by him electronically,
through internet banking under sub-rule (2) of Rule 6 of the Service Tax Rules,
1994.
3.
For e-payment, assessees should open a net banking
account with one of the authorized banks (currently there are 28 banks, list of
which is available on the EASIEST (Electronic Accounting System in Excise and service
Tax) website of CBEC, maintained by NSDL (https://cbec.nsdl.com/EST/). Payment
through ICICI Bank, HDFC Bank and Axis Bank can be done by assesses for select Commissionerates only, list of which is published in the
aforesaid EASIEST website. Payment through all other authorized banks can be
made for all Commissionerates.
4. For effecting payment, assessees
can access the ACES website (http://www.aces.gov.in/) and click on the
e-payment link that will take them to the EASIEST portal (https://cbec.nsdl.com/EST/)
or they can directly visit the EASIEST portal.
5. Procedure for e-Payment:
i. To pay Excise Duty and Service Tax online,
the assessee has to enter the 15 digit Assessee Code allotted by the department under erstwhile
SACER/SAPS or the current application ACES.
ii. There will be an online check on the
validity of the Assessee Code entered. Only if the assessee has been registered in ACES (either in Central
Excise or in case of Service Tax), will be validation be successful.
iii. If the Assessee
code is valid, then corresponding assessee details
like name, address, Commissionerate Code etc. as
present in the Assessee Code Master will be
displayed.
iv. Based on the Assessee
Code, the duty / tax i.e. Central Excise duty or Service Tax to be paid will be
automatically selected.
v. The assessee is
required to select the type of duty / tax to be paid by clicking on Select
Accounting Codes for Excise or Select Accounting Codes for Service Tax,
depending on the type of duty / tax to be paid.
vi. At a time the assessee
can select up to six Accounting Codes.
vii. The assessee should also select the bank through which payment
is to be made.
viii. On submission of data entered, a confirmation
screen will be displayed. If the taxpayer confirms the data entered in the
screen, it will be directed to the net-banking site of the bank selected.
ix. The taxpayer will login to the net-banking
site with the user id/ password, provided by the bank for net-banking purpose,
and will enter payment details at the bank site.
x. On successful payment, a challan
counterfoil will be displayed containing CIN, payment details and bank name
through which e-payment has been made. This counterfoil is proof of payment
made.
i. Responsibility of the Assessee
1. It is the legal responsibility of the assessees, who are required to file returns, to file it
within the due date as prescribed under law. It may, however, be noted that
merely uploading the returns will not be considered as returns having been
filed with the department. A return will be considered as filed, when the same
is successfully accepted by the application as “Filed” and the relevant date
for determining the date of filing of return will be the date of uploading of
such successfully “filed” returns. In case a return is “rejected” by the
application, the date of uploading of the rejected return will not be
considered as the date of filing, rather the date of uploading of the
successfully “filed”, return (after the assessee
carries out necessary corrections and uploads it again) will be considered as
the actual date of filing.
2. In case the assessee
experiences any difficulty in transacting in ACES such as filing of return, the
assessees may lodge a complaint with the ACES Service
Desk or the department by e-mail and/or by telephone, details of which are
given below and obtain a ticket no. as an acknowledgement from the department.
However, mere lodging of complaints with the ACES service desk will not be a
valid ground to justify late filing of returns. If the difficulty is not on
account of problems at the assessee’s end, and can be
clearly attributed to the department’s IT infrastructure such as problems in
accessing Central Board of Excise and Customs‟ ACES application due to
server, network or application being down, proportionate time will be deducted
from the date of uploading of successfully “filed” returns to ascertain the
actual date and time of filing of the return. Since the department maintains
logs of such technical failures, in case of any dispute, the decision of the
department will be final.
VI. Digital Signatures
The
ACES application is designed to accept digitally signed documents. However, in
the beginning this functionality is not going to be activated. Pending its activation
the electronic returns will be filed into ACES without digital signatures.
Hence, wherever the returns are submitted through ACES there will not be any
requirement to submit signed hard copy separately.
VII. System Requirements for ACES
To
use ACES following systems requirements are recommended:
Processor:
Intel Pentium III and higher
RAM:
256 MB and higher
HDD:
80 GB and more
Web
Browser: IE 6.0 and above, Netscape 6.2 and above
MS Excel 2003 and above for using offline utilities
Sound
Card, Speakers/Headphones, Colour Monitor for using
Learning Management Systems (LMS)
VIII. Help for Assessees
CBEC
has set up a Service Desk with National toll-free No. 1800 425 4251, which can
be accessed by between 9 AM to 7 PM on all working days (Monday to Friday).
Besides, e-mails can be sent to aces.servicedesk@icegate.gov.in. All the
calls/e-mails will be issued a unique ticket number, which will be attended to
by the Service Desk agents for appropriate response.
A Learning Management Software (LMS) has been provided on
the ACES website, which is a multimedia-based self-learning online tutorial
guiding the aseesees in a step-by-step processes to
use ACES. The downloadable version of Learning Management Software is also
provided on the website. Besides, User Manuals, Frequently Asked Questions
(FAQs), Power Point Presentation, and a Brochure have also been provided on the
website to help the assessees use ACES.