Dept of Consumer Affairs Seeks Comments
and Suggestions on Proposed Amendments to
Consumer Protection (E-Commerce) Rules, 2020 by 6 July 2021
Expansion
of E Commerce and New Business Processes have Transformed Dramatically over last
few years
GOI
has been Holding Series Discussions with all the Stake Holders to Strengthen the
Existing CPA in the Light of these Changes
Department
of Consumer Affairs, Government of India has sought comments /suggestions on proposed
amendments in Consumer Protection Act by 6th
July, 2021 on 21 June 2021.
New
business processes like E-commerce and other market developments have transformed
the way Consumers make transactions these days. GOI has been holding series of discussions
with all the stake holders to strengthen the existing CPA
in the light of these changes. These include trade and industry Associations, Consumer
rights groups, various Government of India Ministries and other agencies etc. Various
new ideas and suggestions came up and many of those have incorporated in the new
Draft Consumer Protection Act. The same has now been circulated
for public.
Some
of these new points include -
1.
Appointment of a Chief Compliance Officer,
2.
Appointment of a “Resident Grievance Officer”,
3.
Added “Cross-selling”
4.
"Fall back liability”,
5.
“Flash sale”,
6.
Registration of e-commerce entities,
7.
Noe-commerce
entity shall allow any display or promotion of misleading advertisement whether
in the course of business on its platform or otherwise.
In
exercise of the powers conferred by sub-clause (zg) of
sub-section (1) of section101 of the Consumer Protection Act, 2019 (35 of 2019),
the Central Government on23rd July 2020 had notified the Consumer Protection
(E-Commerce) Rules, 2020, the Department of Consumer Affairs has sought views/ comments/
suggestions on the proposed amendments to Consumer Protection (E-Commerce) Rules,
2020.
The
details are available at the given link in track change mode (proposed additions
in ‘blue’ and deletions in ‘red strikethrough’).
Views/
comments/ suggestions on the proposed amendments may be sent within15 days (by 6th July 2021) by email to js-ca@nic.in