JNCH Organises Trade Facilitation Fortnight to Improve Service Standards – Promises Liquidation of All Old SAD Refund Cases

The following Facility Notice was issued by the Commissioner of Customs (Import) Jawaharlal Nehru Custom House on 11th January 2012.

[Customs Facility Notice No. 01 dated 11th January 2012]

Central Board of Excise and Customs is celebrating the Golden jubilee of the enactment of the Customs Act, 1962. Further, International Customs Day is being observed on 26.01.2012. As you all are aware, JNCH has been taking various steps to facilitate the trade with the active participation and support of all the stake holders. Jawaharlal Nehru Customs House, Nhava Sheva is organizing a Trade Facilitation fortnight from 19th January to 2nd February, 2012 with an objective to improve standards of service delivery in the following areas of work:

(i)  Export

Drawback disbursal- After filing of EGM, when the SB is transmitted to the queue of Supdt, DBK

Within 24 hrs. The status of drawback sanctioned will also be displayed in our website http://www.jawaharcustoms.gov.in/ after the scroll is generated


Let Export Order in respect of SB registered

Same day


Cancellation of EPCG/DEEC Licence- After submission of all the relevant documents

Within a week


Licence registration of various E.P. schemes

Same day


Finalization of provisional assessment- After submission of all the relevant documents

Within a week



Generation of DBK scroll

Shall be done twice a week


Re-export of goods imported under Bond

Within 24 hrs of filing of application


Factory Stuffing permission

Same day


EP copy generation

Within 24 hrs


(ii)  Imports

Verification of self-assessed BE

Same day


Clearance order in Docks for home consumption

Same day of registration


Special Additional Duty Refund subject to production of documents

All cases pending more than 6 months would be liquidated


Cancellation of PD Bonds- After submission of all the relevant documents

Shall be attended to within a week


IGM amendments (Minor)

Same day


IGM amendments (Major)

Within 24 hrs (O-in-O would be issued within 24 hrs of the P.H. and submission of all the required documents)


Pending IGM amendments (as on 19.01.2012)

Shall be attended to by 02.02.2012

3.  In addition to the above and other facilities already made available to the Trade, the following facilities are being streamlined:

(i)  Help Desk: An additional help desk to assist/guide trade has been installed. The Telephone No. is 27242747 and email ID is jnchhelpdesk@gmail.com.

(ii) Complaint Management: Complaints/Suggestion boxes have been kept in III, IV and Vth floor of the Customs House and in the following CFSs

(a) CWC Dronagiri (b) All Cargo Logistics (Trans India) (c) Navkar Logistics (d) Gateway Distripark Ltd (GDL) (e) CWC Logistics Park (Hind Terminal).

In addition to the above, member of trade can send complaints/suggestions/grievances by e-mail to the following Nodal Officers’ e-mail ID

(i)  In respect of imports: Shri P. N. Balachandran, DC(Appraising Main-Imports) (nodalimpjnch@gmail.com)

(ii) In respect of exports: Shri K. V. Singh, DC(Appraising Main-Exports) (nodalexp@gmail.com)

Complaints/suggestions/grievances can also be placed on JNCH website jawaharcustoms.gov.in

All the complaints/suggestions/grievances received will be monitored regularly at the level of Commissioners and action taken shall be informed to all concerned.

4.  All the members of the trade and stakeholders are requested to cooperate to enable the Custom House to improve the standard of service delivery.

This issues with the approval of the Chief Commissioner of Customs.

F. NO. S/V-30-Misc-284/2012 CCO-MII