CBIC Chairman Agarwal Inaugurates 'GST
& Customs Pavilion' at 44th India International Trade Fair (IITF), New Delhi
The CBIC stall at the IITF features helpdesks
for onsite assistance, educational and awareness content, digital & interactive
displays, public engagement and entertainment activities, magic shows, puppet shows,
live quizzes, caricature artists, virtual reality (VR) games, and selfie, and youth
and career orientation
Overview
·
Inauguration: By Sanjay Kumar Agarwal
(Chairman, CBIC) and Members of the CBIC on November 14, 2025 at Pragati
Maidan, New Delhi.
·
Theme: “Next-Gen GST: सरल कर, खुशहाल राष्ट्र” —
highlights a simplified, tech-driven, citizen-centric tax system. The central
IITF theme is “एक भारत, श्रेष्ठ भारत”.
Pavilion
Goals
·
Showcase Transformational Reforms:
Demonstrates digitalisation, transparency, and ease of doing business in GST
& Customs administration.
·
Three Pillars of Next-Gen GST:
o
Structural Reforms
o
Rate Rationalisation
o
Ease of Living
·
Public Savings & Relief: Through
GST Bachat Utsav, visitors learn about new reform
benefits and how to maximize savings.
·
Fraud Prevention Message:
Chairman urged visitors to avoid sharing identity documents with unauthorized
persons.
Key
Features
1.
Helpdesks for Onsite Assistance
o
Eight helpdesks staffed by experts (GST, Customs,
GSTN, ICEGATE, CPGRAMS)
o
Real-time support for registration, refunds,
returns, grievances, and export-import processes
2.
Educational & Awareness Content
o
Videos explain GST & Customs processes in
simple terms
o
Content available in Hindi, English, and 10
regional languages for inclusive outreach
3.
Digital & Interactive Displays
o
Large screens and interactive exhibits showing
achievements and digital initiatives
o
Highlights technology-enabled simplification,
transparency, and trade facilitation
4.
Public Engagement Activities
o
Magic and puppet shows,
live quizzes, caricature artists, VR games, selfie corners
o
Distribution of brochures/leaflets for taxpayer
education
5.
Youth & Career Orientation
o
Information about careers in CBIC
o
Encourages students to explore nation-building and
trade facilitation roles
Impact
& Message
·
Duration: Pavilion open throughout the
IITF
·
Focus: Citizen empowerment, compliance
ease, public awareness, digital transformation
·
Outcome: Furthering “Digital,
Transparent and Efficient India” through ongoing innovation in indirect
taxation and service delivery
Sanjay Kumar Agarwal, Chairman, Central Board of Indirect
Taxes and Customs (CBIC), along with Members of the CBIC, inaugurated the GST
& Customs Pavilion at the 44th India International Trade Fair (IITF)
2025, held at, Pragati Maidan, New Delhi, on 14 November, 2025.
The Pavilion, themed “Next-Gen GST: सरल कर, खुशहाल राष्ट्र”, embodies CBIC’s vision of a simplified, technology-driven,
and citizen-centric tax ecosystem. The theme reflects the Government’s continuous
efforts to ease compliance, reduce tax burden on common-use items, and foster a
business-friendly environment that contributes to the larger goal of “एक भारत, श्रेष्ठ भारत”, which is also the central theme of IITF 2025.
Speaking on the occasion, the Chairman
highlighted the transformational journey of GST and Customs administration toward
greater digitalisation, transparency, and ease of doing business. He noted that
the “Next-Gen GST” reforms — anchored on three key pillars: Structural Reforms,
Rate Rationalisation, and Ease of Living — are designed to make essential goods
and services more affordable for the public, while making tax processes simpler,
faster, and more accessible for both taxpayers and businesses.
He further informed that the pavilion
has been designed to effectively communicate these reforms under the GST Bachat Utsav, enabling visitors to understand the benefits
and avail the maximum savings and relief offered through the new initiatives.
The Chairman also cautioned visitors against
sharing their identity documents with unauthorized individuals, urging them to remain
vigilant to avoid falling victim to frauds committed in the name of GST or Customs.
The GST & Customs Pavilion
serves as an interactive platform for taxpayers, industry representatives, students
and the general public to engage with the latest initiatives of CBIC. The Pavilion
has been designed to spread awareness about recent public and industry-friendly
reforms under GST and Customs, and to showcase the Department’s
ongoing efforts to enhance taxpayer facilitation and service delivery.
Key Highlights of the Pavilion:
1. Helpdesks for Onsite Assistance: The Pavilion features eight dedicated
helpdesks manned by domain experts from GST, Customs, GST Network (GSTN), ICEGATE
and CPGRAMS. These helpdesks provide visitors with real-time assistance on registration,
refunds, return filing, grievance redressal and export-import related procedures.
Visitors can seek clarifications, get their issues resolved, and learn about best
practices in tax compliance.
2. Educational and Awareness Content:
A series of educational
videos explain various GST and Customs processes in a simple and engaging manner.
To ensure wider reach, these tutorials have been developed in 10 regional languages,
apart from Hindi and English. This initiative underscores CBIC’s commitment to inclusivity
and public outreach.
3. Digital & Interactive Displays:
Large digital screens
and interactive displays present key achievements, policy milestones and ongoing
digital transformation initiatives under GST and Customs. These exhibits demonstrate
how CBIC’s technology-enabled systems are simplifying compliance, promoting transparency
and accelerating trade facilitation.
4. Public Engagement and Entertainment
Activities: In keeping with IITF’s
vibrant spirit, the Pavilion also features Magic Shows, Puppet Shows, Live Quizzes,
Caricature Artists, Virtual Reality (VR) games, and Selfie Corners — all designed
to spread tax awareness in an engaging and accessible manner. Informative brochures
and leaflets on GST, Customs and taxpayer services are also being distributed
to visitors.
5. Youth and Career Orientation: The Pavilion also introduces visitors,
especially students, to the dynamic and diverse career opportunities available in
the CBIC, encouraging the younger generation to learn about the vital role the Department
plays in nation-building and trade facilitation.
The Pavilion will remain open throughout
the duration of the India International Trade Fair, offering visitors a unique opportunity
to experience the evolving landscape of indirect taxation and the strides taken
by CBIC towards a “Digital, Transparent and Efficient India.”
The initiative reflects CBIC’s ongoing
commitment to citizen empowerment, ease of compliance and national economic growth
through continuous innovation in tax administration.